Returns & Refunds

At 4Paws Australia, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Returns: Products can be returned within 30 days of receipt, provided they are unused and in their original packaging.
2. Refunds: Once we receive and inspect the returned item, a refund will be issued to your original payment method within 7 business days.
3. Exchanges: We offer exchanges for defective or damaged products.
4. Toy Refund or Exchange: Playtime varies based on your pet's ability. Used toys are non-refundable. Please choose carefully.
5. No Returns or Refunds on Discontinued items - if an item is listed as Discontinued, there are no refunds or exchanges.

To initiate a return or refund, please contact our team at info@4pawsaust.com.au with your order details.