Returns & Refunds

At 4Paws Australia, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

  1. Returns: Products can be returned within 30 days of receipt, provided they are unused and in their original packaging.
  2. Refunds: Once we receive and inspect the returned item, a refund will be issued to your original payment method within 7 business days.
  3. Exchanges: We offer exchanges for defective or damaged products.
  4. Toy Refund or Exchange: Playtime varies based on your pet's ability. Used toys are non-refundable. Please choose carefully.
  5. No Returns or Refunds on Discontinued items - if an item is listed as Discontinued, there are no refunds or exchanges.

To initiate a return or refund, please contact our team at info@4pawsaust.com.au with your order details and a photo of your item.

🐾 Meet Buddy & Oreo

Meet the heartbeat of our home—Buddy the gentle goofball 🐶 and Oreo the regal ruler 🐈‍⬛. Buddy’s the loyal shadow who lives for belly rubs and snack time, while Oreo reigns supreme as our official CEO (Chief Everything Officer)—overseeing operations from her favourite sunbeam.

They’re total opposites, but the best of friends—napping nose to tail, playing chase (on Oreo’s terms, of course), and always keeping us inspired. Every product gets their paw of approval before it lands in our store!